Inserat online seit: 18 Juni
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As a Digital Experience Manager, you optimize the digital customer journey across app and web, turning insights into actions that drive customer value, brand perception and digital growth. You lead commercial digital planning and manage continuous optimization of the digital experience in line with QCP and global guidelines.
Translate the commercial plan into daily digital site activities across customer groups, including content publishing and navigation.
Optimize digital performance across app and web in line with the commercial plan and global guidelines.
Analyse sales performance, web analytics, customer behaviour and test results to identify actions that improve digital sales, profitability, brand perception and customer value.
Review outcomes from tests and actions, share learnings and turn insights into recommendations for local teams and global partners.
Drive the implementation of post-purchase strategies, new capabilities and roll-outs, and manage interactions with customer support, raising incidents with Global and Business Tech when needed.
Plan digital execution together with the Commercial Manager and Commercial Lead, and work closely with the Commercial Business Analyst on analysis, testing and performance follow-up.
You will lead the E-com Leads team in Sales Market DE and work closely with the Commercial Manager, Commercial Lead and Commercial Business Analyst. You will also collaborate with customer support teams, product teams, Business Tech and global digital functions to secure aligned planning and smooth execution across digital touchpoints.
Bachelor’s degree in Business, Marketing, Economics or a related field.
~Experience working with the digital ecosystem, its capabilities and interdependencies across app and web.
~ Excellent communicators with high proficiency in English.
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We offer our employees attractive benefits with extensive development opportunities around the globe.
Global Employee Discount of 25% on our products at H&M and H&M Group Brands such as ARKET, COS, H&M Home, Weekday, & Other Stories
Corporate Benefits with special conditions on a wide range of products and services
Company Pension Scheme
This is a full-time position, based in Berlin or Hamburg, following a hybrid working model with four days per week in the office. If you think your experience, skills and ambitions fit this position, please send your CV in English as soon as possible.
Due to data privacy policies, we only accept applications via our career page.
But most of all, it’s our people who make us who we are.
We are committed to a recruitment process that is fair, equitable, and based on competency.
