Senior Service Delivery Manager Job Overview
Job Description:
The role of Senior Service Delivery Manager involves overseeing client commitments, creating and maintaining functional teams, and building strong relationships with clients. This includes monitoring performance metrics, ensuring compliance with established systems, and managing contracts to meet defined objectives.
Main Responsibilities:
* Client Commitment Oversight: The candidate will be responsible for understanding technical architecture and interacting components to ensure effective client commitment management.
* Team Management: They will create and maintain functional teams, manage conflicts, and ensure efficient task execution to achieve desired outcomes.
* Client Relationship Building: The successful candidate will establish and maintain client relationships by identifying operational stakeholders and improving satisfaction metrics.
Requirements:
To excel in this role, you'll need extensive experience in IT service management and service delivery, fluency in French and English, and skills in project management, contract analysis, and business software use.