As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Purpose of the position
HIAB is seeking an experienced Operations Manager to oversee all Service and Installation operations across our workshop network in the region. In this pivotal role, you’ll take ownership of performance metrics such as volume, profitability, cost control, team engagement, and customer satisfaction – ensuring our workshops deliver world-class service to assigned customers.
This position will be based in Augsburg, Germany
Main tasks and responsibilities
1. Oversee and manage the Workshop Managers including all Service and Installation teams within the workshops
2. Liaise with the country central functions and management to deliver an efficient, effective and profitable operation.
3. Work in conjunction with the overall country strategy and contribute to continuous improvements initiative within this area of operation, adopting Lean Manufacturing and Six Sigma methodologies.
4. Ensure effective resource allocation and workforce planning
5. Develop and mentor employees, providing training and performance evaluations to enhance team capabilities.
6. Visit existing and new customers, assess customer needs and negotiate prices and delivery times within limits of authority; and conclude proposals to assist with meeting targets.
7. Collaborate with technical support representatives in the Market Area to coordinate and channel technical support from HIAB functions towards assigned customers within the Market Area.
8. Evaluate customer satisfaction in a structured manner, to ensure a process of continuous improvement. Obtain regular feedback on market development, trends and demand patterns.
9. Manage costs, times, margins and overall profitability
10. Take ownership of the workshop P&L’s and put in place processes and initiatives to maximise financial performance ensuring forecasts and budgets are accurate.
11. Prepared to travel within and outside the area.
12. Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as require
What you’ll need to succeed
13. Education in Recognised Business Studies, Commercial or Technical Qualification
14. Significant experience in a commercial role from within a related industry.
15. Experience and knowledge of engineering production and or bodybuilder operations is also desirable
16. Ability to manage a busy workshop environment
17. Ability to demonstrate cost control and P&L management
18. Excellent customer facing skills
19. Strong business mind-set with financial skills
20. Good technical skills
21. Ability to work in an international business environment in a matrix organisation
22. Results and achievement driven and eager to create long term relationships
23. High integrity and excellent interpersonal and communication skills
24. Good English skills and and proficiency in German
25. Driving licence
You will be part of
We offer flexible working hours, including home office, and a company car. Become part of our international enterprise founded upon the principles of Integrity, Quality, and Safety, and leverage a cooperative environment that fosters professional advancement.