Global Process Owner – Salesforce Service Cloud Munich – hybrid 3 days a week
Contact centre transformation
Lead the charge in optimizing service processes, blending strategic vision with hands-on execution to deliver real business value
Take ownership as a Group Process Owner (GPO), shaping the process landscape through process design within the Salesforce and Genesys ecosystem
Turn customer insights into impactful features, collaborating closely with global service experts and IT to foster ongoing innovation
Thrive in global, cross functional environments, naturally building bridges and fostering team synergy
Excel at connecting the dots between technology and business, translating complex requirements into clear, actionable solutions
A seasoned Project manager/Product Owner/Process Owner who navigates complexity with confidence and balances diverse stakeholder needs with ease
Experienced in Salesforce Service Cloud is a must have requirement, any experience with contact centre platforms such as Genesys, Twilio or any alternatives is a desired requirement.