Overview Our team at Esri is seeking an individual who is passionate about equipping our business with the necessary tools, information, and coordination as a Systems Administrator. Your service-oriented mindset, attention to detail, and proactivity will be key to our larger team’s success. We are an international team of enthusiastic and curious individuals who are passionate about creating professional photogrammetry software and providing value for our customers. We embrace diverse skills and cultures and continually seek excellence in all we do. Become part of an organization that serves as "the central nervous system" for our company, empowering efficient development through IT services and infrastructure. Join us in this role to deploy and manage processes, infrastructure, and systems that benefit our colleagues, workspace, and business. Who We Are The Esri R&D Center-Stuttgart develops the software technology, Reality Engine, which is used worldwide to reconstruct 3D surface models from images and lidar. As one of the leading solutions in this domain, it focuses on high accuracy and large-scale applications such as aerial mapping of entire cities and countries. The resulting data empowers various applications in areas such as smart cities, infrastructure, 5G planning, change detection, environment monitoring, cadaster mapping, or VR. Municipalities and leading companies in the mapping industry use our unique technology for countrywide data production. We have built a strong reputation in the market, and this is just the beginning. In the face of an evolving market and many fascinating technical challenges, we need your expertise to help us reach the next level. What We Offer A high-profile team driven by the pursuit of excellent results with the goal of becoming a technology leader in 3D reconstruction technology Well-appointed office environment and equipment in the center of Stuttgart Passionate and supportive culture with a strong emphasis on cross-collaboration Responsibilities Contribute to the team with technical expertise and a strong customer service orientation Utilize a follow-the-sun support model as part of the global IT team Perform installation, troubleshooting, and support of workstations, laptops, servers, and periphery Provide local IT support for conference and server rooms including servers, switches, routers, NAS storage, AC-units, UPS Work closely with vendors to coordinate equipment selection, receiving, and troubleshooting. Work with local utilities and ISP companies Enhance the performance of software that heavily relies on computational resources and is sensitive to performance issues, support optimizing hardware, including analyzing the most effective CPU/GPU configurations for development work Manage inventory of technology assets (hardware and software) by keeping asset registers and other documentation up to date Deploy and manage virtual machines using VMware Through a mindset of continuous improvement, regularly assess and provide feedback on opportunities to improve operations Provide operational reporting to leadership regularly and participate in governance meetings Maintain security compliance via regular patching and adhering to corporate security policies International travel to provide global IT support in other Esri offices when needed Requirements 2 years of experience providing IT support Effective communication and collaboration skills to support cross-functional teams Experience administering and working with desktop and server infrastructure on Windows and Linux Working knowledge of AD (Active Directory), DHCP, DNS, and Certificates Management Experience working with VMware environments Good verbal and written English communication skills work across geographies Ability to work flexible hours Existing work authorization for Germany Bachelors in information technology or a related STEM field Recommended Qualifications Passion for hardware and hardware performance Knowledge of Cisco, Dell hardware, and GPUs (Graphics Processing Unit) Working knowledge of AWS (Amazon Web Services) or Azure Scripting, like PowerShell, JavaScript, or Python Understanding of container technologies (Docker, Kubernetes) and web servers Knowledge of Esri software LI-Hybrid LI-TM1