With its AI Companion, simple workflows and automated reports, the Workpath platform makes strategy work simple and accessible from top-level management to individual team members. Beyond its technology, Workpath also offers training and consulting services for operating model transformation and best-in-class change management. As a (Senior) Strategic Customer Success Manager (m/f/d) at Workpath, you will be responsible for a designated set of customers, ensuring they maximize the value they receive from us. This means your role ranges from being a change consultant and strategy execution advisor to an account manager, enabling the transition of our customers to outcome-focused organizations.
Lead customer onboardings as transformation projects, driving implementation, adoption, scaling, and measurable results with our SaaS platform
Drive platform adoption by identifying customer needs and challenges through data and interactions
You have at least 3 years of experience with knowledge around ideally: management consulting, strategy execution, SaaS business models or strategic account and adoption management (ideally some commercial responsibility)
You understand how a SaaS business operates and terms like retention, account health and account management are known to you
You are fluent in German and English, both written and spoken
Attractive salary and stock option package, a personal development budget and other benefits. Non-cash benefits through a cooperation with our partner Hrmony.
Benefit from flexible working hours, mobile working and 40 days of workation per year.
We partner with to offer professional mental health support.If you’re passionate about driving impact in a fast-moving startup and helping organizations execute their strategy, we’d love to hear from you.