As a Senior Automation Expert, you will design, build, and evolve advanced automation solutions across our IT Operations landscape. You will play a key role in integrating ServiceNow, monitoring platforms, infrastructure systems, and observability stacks to improve operational efficiency, reliability, and service quality. This role requires deep technical expertise, architecture-level thinking, and a strong focus on automation, auto‑remediation, data correlation, and ITOM best practices. Acting as a technical lead, you will collaborate closely with infrastructure, cloud, SRE, and operations teams while mentoring engineering peers. Responsibilities Lead the design and implementation of automation and auto-remediation solutions across IT Operations. Collect CMDB CI data, attributes, and ticket information (Incident, Request, Problem, Change) via ServiceNow APIs. Own and optimize ServiceNow ITOM capabilities, including Discovery, Service Mapping, and Event Management. Define and implement event correlation rules and operational control mechanisms. Interact with CMDB and ticketing workflows to update, enrich, and maintain data quality. Integrate data from both on‑premise and cloud infrastructure platforms. Build and maintain health checks, analytics, KPIs, and operational reporting dashboards. Transform, normalize, and enrich data using intelligent analytics systems. Design and maintain integrations with the ELK Stack (Elasticsearch, Logstash, Kibana). Act as a technical lead, mentoring engineers and defining best practices. Collaborate with infrastructure, cloud, SRE, and operations teams to ensure consistent automation strategy and execution. Technical skills: ServiceNow: Strong expertise in ServiceNow ITOM (Discovery, Service Mapping, Event Management) CMDB architecture, CI relationships, reconciliation, and data quality management ServiceNow REST / Scripted REST APIs Integrationhub, Flow Designer, Business Rules, Script Includes Ticket lifecycle automation (Incident, Request, Problem, Change) Automation & scripting: Python for automation, integrations, and data processing Ansible (playbooks, roles, inventories) Bash / Shell scripting Experience designing and implementing auto-remediation frameworks Infrastructure & platforms: On-Prem: SCOM, Red Hat Satellite, VMware / Nutanix, Oracle OEM, Kubernetes / OpenShift Cloud & containers: AWS (EC2, RDS, EKS) Data, analytics & observability: ELK Stack (Elasticsearch, Logstash, Kibana) Log ingestion, parsing, correlation, and visualization Data analysis, health checks, KPIs, and operational dashboards Integration & APIs: RESTful APIs (JSON, OAuth, token-based authentication) Webhooks and event-driven architectures Data transformation and normalization pipelines Profile 7+ years of experience in IT Operations, Automation, or Observability. Strong hands-on experience with ServiceNow ITOM in enterprise environments. Proven experience delivering automation and auto‑remediation solutions. Experience integrating CMDB, monitoring tools, and ticketing systems. Solid background in hybrid infrastructures (on‑prem + cloud). Experience with log management and observability platforms. Ability to design scalable, resilient automation architectures. Experience acting as a technical lead or subject‑matter expert. Nice to have: ServiceNow certifications (CSA, ITOM Discovery, Event Management) AWS or Kubernetes certifications Experience with Aiops or ML‑based correlation tools Knowledge of SRE principles and reliability engineering Good communication and interpersonal skills. Fluency in English is required; French is a strong asset. Why cronos group? We'll propose you: An attractive salary package. A good work-life balance environment. The assurance of working with cutting-edge technologies in an entrepreneurial spirit. The opportunity to develop your skills thanks to tailor-made training programs. A great job in a friendly workplace. If you wish to join a dynamic, human-scale structure while working with the latest technologies, don't wait any longer — join Cronos! Cronos Europa is an IT and digital communications company uniquely dedicated to serving the European institutions, agencies and bodies. From the European Union to EUROCONTROL, we partner with a range of supranational and interinstitutional authorities. Our mission is to arm them with the tools they need to thrive in the digital age. Every aspect of our organisation is designed to complement their capabilities - from our people to our processes and our premises. Our brand combines the expertise of former companies Cronos International and C-Dev, with the creative skills of Inspiiro and the breadth of capabilities of the Cronos Group. Today, Cronos Europa employs over 1,000 people in offices across Belgium, Luxembourg and the Netherlands, serving institutions across diverse framework contracts. Cronos Europa is part of the Cronos Group, one of the largest IT service providers in the Benelux, employing over 8,000 people across 200 competence centres. By leveraging the Group's resources, Cronos Europa can help clients extract value from new and emerging technologies, for everything from Artificial intelligence to Zg Quantum.