Overview:
**CONTINGENT UPON CONTRACT AWARD**
SOSi is seeking a highly qualified J unior Help Desk Specialist to support our government customer's requirements in the Europe & Africa Area of Responsibility (AOR).
Responsibilities:
* Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).
* Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).
* Support ticket creation if the end user is unable to perform this function.
* Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.
* Provide telephonic support when VIPs are traveling.
Qualifications:
* Bachelor’s degree or AA with 2+ years of experience, or high s chool w ith 4 y ear s of relevant experience.
* An active Top Secret / SCI security clearance.
* DOD Cyber Work Force (DCWF) 411 Certs: Security+ Network+ or A+ or equivalent.
* Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks.
* A bility to effectively communicate with internal and external stakeholders.
* Ability to follow processes, procedures, and direction to support client needs.
Working Conditions:
* Normal office conditions with potential to perform duties in deployed locations.
* Core hours of operation are Monday through Friday, 0600 – 1700.
* May be requested to work evenings and weekends to meet program and contract needs.
* It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.