Your daily workout Are you a leader who enjoys helping your team learn and develop their skillset? Are you excited to maintain a modern, cloud-based IT infrastructure? Do you want to help ensure that your colleagues can work smoothly and quickly find solutions to everyday IT issues? Then apply now as a Teamlead IT Support (m/f/d) for our team in Munich! Leadership : You work together with the Head of IT Services to define yearly roadmaps, set long-term strategy for the department, and monitor and report on team performance against KPIs Management : You manage a team of System Administrators and support them in their personal and professional development Support : You provide advanced IT support in a modern cloud-based environment and support your colleagues with their questions and technical problems Equipment : You provide suitable hardware and software solutions for our employees Documentation : You create and maintain documentation on our systems and support processes Your fitness level Professional Experience : You have 5 years of professional experience in Information Technology (ITIL or ITSM certifications are a plus) People Leadership : You have 1-2 years of previous leadership experience leading technical teams Know-How : You have good knowledge of Windows and Mac support, SaaS platform support, helpdesk ticketing systems, reporting dashboards and metrics Skills : You have experience managing and reporting on team performance, coaching team members, analyzing and optimizing processes, and deploying process automation Working Style : You work reliably and produce high-quality work in both individual and team environments Language Skills : You have professional proficiency in English (German and or French is a plus) Your training goal for your first 6 months Metrics : You will work with the Head of IT Services to refine existing support metrics and establish an automated dashboard for reporting out on team performance Optimization : You will work with the team to identify and improve the top ten support bottlenecks, resulting in a reduction of average time to resolution by at least 10% Enablement : You will work with the team to improve the internal knowledge base and begin to create a public-facing knowledge base to enable users to self-service issues Standardization : You will create standard processes around ticket intake, triage, handling, holding, and resolution to support the metrics defined earlier The equipment we provide Modern Culture : Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process Continuous Development : Develop your skills with varied, challenging tasks and regular feedback for a steep learning curve Work-Life-Balance : Benefit from flexible working hours, a hybrid workplace model and 30 days of vacation per year Fit & Healthy : Train for free with EGYM Wellpass in several thousand sports and health facilities across Germany, or alternatively use our in-house gym with EGYM products Mobility : Enjoy a monthly travel subsidy of 45€ for public transport Discounted Offers : Enjoy a variety of great discounted offers, from fashion to leisure, through our employee benefits portal Bike Leasing : Stay active with our leasing bike offer for your commute or in your spare time Subsidized Pension : Profit from our employer-subsidized pension Contact Information Upload your documents (CV, salary expectations and earliest possible start date) and specify the job ID 1638. Contact Person: Marina Lambrecht For more information: https://career.egym.com/ LI-DNI About us Become part of EGYM! EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor. EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being. EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado. EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.