Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As a Customer Care Supervisor, you will set the tone and culture for your team, ensuring consistently customer service. You will lead a team that interacts directly with customers—resolving issues, answering inquiries, and delivering a seamless experience that minimizes effort and maximizes loyalty.
You'll work in an environment where each day brings new situations to explore, offering variety and the chance to contribute meaningfully to customer experiences.
Your leadership will be necessary for motivating and coaching your team to deliver exceptional outcomes for our customers.
You will report to the Customer Care Manager and have a hybrid schedule working in Barcelona, Spain or other locations: Dusseldorf, Germany or Rotterdam, Netherlands or Katowice in Poland.
Your Responsibilities:
1. Manage operational Indicators and meet goals aligned with the global Customer Care framework.
2. Serve as the primary escalation point for your team, customers, and stakeholders.
3. Ensure consistent execution of processes in accordance with global policies, while identifying opportunities for improvement.
4. Translate customer feedback and business needs into relevant development programs and team goals.
5. Lead, coach, and develop your team to foster continuous growth and build organizational capability.
The Essentials - You Will Have:
6. 3+ years experience in customer service or team leadership—formal education is valued but not required if you bring strong practical experience.
7. Fluency in German and English (written and verbal) is required; given the primary markets served: Germany, Switzerland, and Austria.
8. Experience managing and motivating across diverse, remote teams.
9. Experience with coaching and developing people, helping them grow and succeed.
10. Enjoys working in an engaging and evolving environment where customer needs change and teamwork meaningfully contributes in delivering great service.
11. A mindset that values integrity, positivity, and openness to learning, with a genuine interest in supporting others and contributing to a collaborative team environment.
12. Open to navigating change and making thoughtful decisions, with support from peers and leadership when needed.
The Preferred - You Might Also Have:
13. knowledge of French and/or Italian
What We Offer:
Our benefits package includes …
14. Volunteer Paid Time off available after 6 months of employment for eligible employees
15. Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
16. On-demand digital course library for professional development
17. Comprehensive mindfulness programs with a premium membership to Calm
18. Employee Assistance Program
19. Personalized wellbeing programs through our OnTrack program
... and other local benefits!
#LI-Hybrid or #LI-AJ1
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.