About Us NIO's mission is to shape a joyful lifestyle by offering smart, premium electric vehicles and providing the best user experience. NIO was founded in November 2014 as a global electric vehicle company, with world-class research and development, design and manufacturing centres in Shanghai, Beijing, San Jose, Munich, London and 20 other locations.
Field Service Engineer (m/f/x)- Bavaria Region
As Field Service Engineer (m/f/x) you will play a key role in keeping our NIO Power Products available and in well-maintained condition for our users. You will be responsible for the equipment within your geographical cluster, meaning that you carry out scheduled maintenance, continuous improvement and troubleshooting on our Battery-Swap-Stations and High-Power D/C Chargers- guaranteeing the best User experience possible.
Furthermore, you will be the first line of onsite support if our customers need guidance or advice, and you will directly report your outstanding work results to the Field Service Lead.
The ideal candidate is good at managing multiple projects simultaneously, adapting to sudden changes and a natural problem solver.
Supporting Installation and Construction (I&C) team in building Power Swap Stations
Responsible for field service activities, coordination of maintenance for your cluster, troubleshoot, repair of charging and swapping facilities
Continuously pay attention to the operating status of the product, complete on-site maintenance, lubrication plans and emergency treatment, and ensure the stable and efficiency of the equipment
Improve and support Continuous Improvement (CI) and technical projects
Act as remote support for our Remote Support Team (RST) and users
Mechanical or electrical background (for example from the automotive industry, electrician, industrial operator or any other relevant field)
2 years of experience within Field Service
Familiar with maintenance on mechanical and electrical equipment
Understand the installation, debugging and maintenance of power electronic equipment and transmission machinery equipment
Excellent in customer service awareness and logical structure thinking
Fluent in German language, English speaking is preferred
If you're excited about this job and the NIO brand, we're looking forward to seeing your application (please provide your CV in English).
NIO as a Global User Enterprise has organized its business globally. If data is processed in countries outside the EEA, NIO uses standard contractual clauses published by the European Commission, with appropriate technical and organizational measures, to ensure that your personal data is processed in accordance with European data protection standards .