Customer Support Agent (Malta Office)
Traffic Label
Be part of our new platform launch. Traffic Label is building a dedicated Customer Support team in Malta, and we're looking for energetic, service-minded people to join us on this exciting journey.
About the role
As a Customer Support Agent, you'll be the first point of contact for our players and customers. You'll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.
What you'll do
* Respond to customer queries via phone, email, and live chat
* Handle large call volumes efficiently while maintaining quality communication
* Troubleshoot account or platform issues and guide users through solutions
* Escalate complex cases to relevant departments when needed
* Ensure a consistently high level of service and professionalism
What we're looking for
* Previous customer support or contact centre experience preferred
* Excellent spoken and written English; additional languages are an advantage
* Strong communication, patience, and problem-solving skills
* Ability to work flexibly in a shift environment (including nights and weekends)
* A positive attitude and desire to be part of a growing, fast-paced team
Why join us
* Competitive salary package with night shift allowance
* Career development in a growing international company
* Supportive, dynamic team environment located in our new Malta office
* Opportunity to play a key role in an exciting platform launch
Ready to join our new Malta team? Apply now and help us shape the next chapter of Traffic Label.