Head of UX (m/f/d)KaiserslauternCompany DescriptionWhere will you end up?At our TOPdesk headquarters in Delft, or in one of our offices in Kaiserslautern (Germany) or Budapest (Hungary). TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.You’ll be part of the Product & Technology domain at TOPdesk, working closely with the chief product & technology officer (CPTO) and other senior leaders including the VP product engineering, VP platform engineering, and VP product. You’ll lead a growing UX organization and directly manage three UX managers, playing a key role in shaping the future of our products and the experiences they deliver.Job DescriptionWhat are you going to do as head of UX?Develop a clear and actionable UX vision that complements TOPdesk’s overall product strategy! At TOPdesk, innovation and customer-centricity are at the heart of everything we do. You’ll cultivate and consistently communicate the UX vision across the organization, providing strategic direction that empowers decision-making within the UX community.As our brand new head of UX, you’re accountable for demonstrating the achievement of agreed-upon outcomes and product value. You’ll monitor and ensure the quality and consistency of UX across the entire product portfolio, and actively involve UX professionals in co-creating the product strategy. Additionally, you will map UX-related concerns to the product strategy and maintain alignment with the roadmap, while addressing technical challenges that affect the user experience across product.In terms of leadership we expect you toChampion and implement organizational changes that enhance UX and empower customer centricityOptimize UX resource allocation, i.e., having the right, relevant and applicable skills and capacities available for the product teams to optimize for reaching UX objectivesProvide technical and disciplinary leadership to UX professionalsFoster professional growth and guidance for UX team membersEnsure UX maturity is set to the appropriate level within the companyActively support initiatives by providing organizational clarity and presenceCommunicate clear expectations and relevant company goalsWe’re looking for someone who brings the following10+ years of experience in UX, with at least 5 years in leadership rolesProven track record in UX leadership within B2B product developmentStrong strategic thinking and ability to align UX with business goalsExperience in setting and executing a high-level UX visionExcellent leadership and mentoring skillsAbility to drive organizational change and elevate UX maturityStrong communication skills and the ability to convey vision and goals clearlyExperience managing UX quality across multiple product linesUp-to-date knowledge of UX design trends and interaction patternsA collaborative mindset and a passion for involving UX professionals in strategic decisionsWhat we offerPermanent employment contract and 30 days of annual vacationPleasant working atmosphere with flat hierarchiesOpen working atmosphere in an international environmentFlexible working hours within a modern working environmentPossibility to work remotelyWell-founded onboarding by a buddyTime for individual training opportunities to further develop your personal strengthsJoint employee events and team building measuresEmployee subsidy for gym membershipCompany health measures such as health days or fresh fruitFree drinks (coffee, tea, water)Gifts on special occasions, e.g. anniversaryMonthly tax-free payment in the form of a MastercardPossibility of time off (sabbatical)Quality time together (table football, table tennis table, massage chair)Corporate benefitsVacation bonusGot excited?If so, send us your CV and a cover letter using the job application form.In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk.If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e-mail at or by phone at.We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identityIn need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk.If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e-mail at or by phone at.TOPdesk Deutschland GmbHCarl-Euler-Straße 867663 KaiserslauternJetzt bewerben