Are you passionate about customer success and have a strong technical background in engineering or architecture?
My client is looking for an exceptional Customer Success Engineer to join their rapidly-expanding team.
What You'll Do:
* Onboarding and Training: Help new customers get the most value out of the product by ensuring they understand all features and functionalities.
* Customer Support: Collaborate with the Engineering team to efficiently resolve any product issues.
* Technical Consultation: Provide expert guidance on product optimisation and general security best practices.
* Product Feedback: Collect customer feedback and relay insights to improve the product.
* Documentation: Create and maintain user guides, FAQs, and technical support articles to help customers self-serve.
* Customer Success Stories: Document and share success stories with the marketing team.
* Customer Advocacy: Represent customer needs and concerns internally within the company.
* Performance Metrics: Monitor and report on customer success, product usage, and key performance indicators.
Key Experience:
* 3-5 years of experience in technical support or customer success in the software/technology industry.
* Proven expertise in customer relationship management and delivering service excellence.
* Strong knowledge of security principles, techniques, and tools
* Comfort with Linux/Mac Terminal environments.
* Understanding of regulatory requirements and industry standards (e.g., ISO 27001, NIS2, BSI, GDPR).
* Excellent analytical and problem-solving skills.
* Preferred: Experience with cloud security (AWS, Azure, GCP), API, and DevOps tools.
* Required: Proficiency in German, as this role involves supporting customers in the DACH region.