ABOUT THE JOB
The Sales Assistant represents the Company with clients: is a professional in sales and puts his/her talent to the company service and to the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in the store.
Responsibilities:
Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
Cooperates with his colleagues, to create a positive atmosphere in the store, and cultivates his own performance level
Receives and displays the products according to the established procedures
Constantly maintains a tidy working place, in harmony with company dispositions
Sales
Is responsible for the sales process following the company standards
Supplies for and maintains a high level of customer service
Manages commercial relations with clients in order to assure a higher level of satisfaction and enhance each phase of the commercial relation
Takes part in the store meeting
Client Management and CRM
Assures the after-sales service with the same level of efficiency and care, in order to maintain the client's satisfaction and loyalty with the aim of promoting the Brand image
Manages claims with the supervisor's support
Turns every touch point with customers into a positive situation, always promoting the Brand image
Communicates to the Direction the collected information regarding clients
Executes the follow-up of clients’ requests
Product
Participates in all the product presentations done in the store
Deeply knows all products in his category and he is promptly updated on all the product categories present in the store
Assures the appropriate care (cleaning, cure, replacement etc.) of the products in his/her sector
Visual
Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
Stock
Is always updated on the Store stock in order to optimize sales
Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses
Respects the assigned position in order to prevent thefts and losses, and has to coordinate with colleagues in case of movement
Swiftly points out to his supervisor if something is missing
ABOUT YOU
WE ARE EXCITED ABOUT YOU IF YOU HAVE
Good level of German and English (written & spoken) is essential;
Retail or service industry strong experience;
Ability to communicate and inspire customers & store colleagues;
Great customer service skills and problem solving;
Good standard of numeracy;
Strong organisational skills.
ABOUT US
What you can expect in working with us:
Emphasis on collaborative company culture and exposure to a global business based across 3 continents.
A competitive compensation package where you will be rewarded and recognised for the value and commitment you bring to our business.
Join a dynamic team where you will have plenty of opportunities for growth and development.
Countless opportunities to learn and make a real impact in shaping the Fashion Industry’s future.
Our bright and colorful headquarters in Florence and Milan are essential, but meticulously finished to offer a modern workplace designed to facilitate interactions between all teams.
Being part of a family-own business that thinks globally, but remains loyal to its original core values.
A fast-paced environment that thrives on innovation but embraces simple values with a clear organisational model.
At Patrizia Pepe, whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, we never forget to value diversity and celebrate inclusion. We recognize that the diverse talents we bring to our global workforce are directly linked to our success. That’s why we always look for people who will show up as their whole selves. We thrive to create a diverse and welcoming workplace that includes colleagues with different backgrounds and experiences. That’s our style!