Summary Statement
As a Global After-Sales Service Life Cycle Manager (d/m/f) you are responsible for overseeing the entire life cycle of our loaners and other related products on a global scale. Your role involves managing and optimizing processes in pre-sales and after-sales.
Duties & Responsibilities
* Execute and coordinate initiatives related to sales prerequisites and sales growth (service products, rental concepts, local loaner pools at service centers, swap stock, etc.)
* Initiate, execute and support initiatives on optimization of loaner utilization, loaner availability, reduction of scrapping
* Strategic input for loaner budgeting and forecast planning
* Global implementation of local best practice examples (e.g. processes and SAP workflow)
* Project implementation responsibility
* Ensure accurate SAP data: material master data creation and maintenance (developed products, acquired products, phase out)
* Process owner for After-Sales Service processes within acquisition projects
* SAP key user for maintenance plans, classifications and warranty packages
* Product manager for loaner articles and SMA-/SMP-article numbers
Qualifications
* Completed studies (Bachelor with professional experience or Master) in the field of business administration, engineering, economics or comparable studies
* Knowledge and skills in the area of industrial manufacturing and/or service management
* SAP knowledge: MM & CS
* Professional experience in project management
* Experience in interface management
* Good English skills
* Process and result-oriented as well as decision-making ability and analytical skills
* Strategic, long-term and holistic thinking and acting
* Intercultural/social competence and good interface management
* Quality awareness
Benefits
* Mobile work option and 30 vacation days
* Attractive salary package including vacation and Christmas bonus
* Company pension plan and accident insurance in the private sector
* Systematic induction program and welcome days for a perfect start
* Corporate benefits and discounts at local companies, free parking close to the company
* Hosted lounge, company sports such as volleyball, tennis or yoga
* Individual support and further development in the Ottobock Academy's own as well as external training and continuing education programs