German Speaking Customer Service Agent (Lisbon)
Start Date: 4th September 2025
Location: Lisbon, Portugal
About the Role
We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales-aware mindset and excellent communication skills.
Key Responsibilities
* Handle customer inquiries and provide professional support via phone, email, and chat.
* Proactively assist sellers with account management, telesales, and business development-related topics.
* Influence seller success through effective communication and solution-oriented support.
* Work within a fast-paced environment while meeting performance targets and service quality standards.
* Collaborate with other departments to resolve escalated issues efficiently.
Requirements
* Fluent in German (C1+) and good command of English (B2+).
* Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).
* Strong sales awareness with the ability to influence and guide sellers (mandatory).
* Excellent problem-solving, interpersonal, and communication skills.
* Flexibility to work in rotating shifts and weekends.
* Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.
Work Schedule
* Initially: Monday to Sunday, 08:0017:00 or 09:0018:00 (rotative shifts)
* Days off: 2 rotative days per week
* At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)
What We Offer
* Base Salary: 1,100 gross per month (x14 months)
* Welcome Bonus: 3,000
* Relocation support (if applicable)
* Opportunity to grow in a multinational and dynamic work environment
To apply, please send your CV to: sven.evens@cbtalents.org