Wir sind Europas führende Plattform für Cloud Services und Hosting-Dienstleistungen. Wir begleiten erfolgreich unsere Kund:innen bei ihrer Unternehmensentwicklung. Für unseren Unternehmenserfolg sind über 4000 Mitarbeitende in mehreren Ländern weltweit tätig, um die Anforderungen und Wünsche unserer 8,5 Millionen Kund:innen zu erfüllen. Wir sind eine Marke der United Internet AG, einem börsennotierten Unternehmen mit rund 10.200 Mitarbeitenden. Wir fördern die Entwicklung unserer Mitarbeitenden und deren unterschiedliche Talente, Interessen und Sprachen. Aufgaben You are not satisfied with merely achieving 100% SLA fulfillment, 5/5 CSAT scores, and perfect NPS, and you understand customer success as a continuous journey with evolving goals You have the technical proficiency and entrepreneurial spirit to challenge the status quo and demonstrate that Germany can deliver outstanding service You can effectively bridge the gap between technical and business teams, understanding their unique cultures and objectives You recognize that fostering greater digital sovereignty in and for Europe goes beyond merely setting up and managing servers You prioritize the progress and professional development of your team members, as well as the sustainable success of our partners and customers, viewing the growth and success of both internal and external stakeholders as your primary intrinsic motivator Profil You have a minimum of 3 years of uninterrupted leadership experience in teams of more than 5 individuals within a relevant environment You are located in Berlin, with proximity to Ostkreuz considered a plus You have an excellent command of both English and German You are familiar with daily use of AI tools, not just for spellchecking emails You have the willingness and ability to pass the Sicherheitsüberprüfung 2 (SÜ2) Wir bieten Hybrid working model Flexible working hours through trust-based working hours At some locations a subsidized canteen and various free drinks Modern office space with very good transport connections Various employee discounts for activities and products Employee events such as summer and winter parties, as well as workshops Numerous training and development opportunities Various health offers, such as sports and health courses ADZN1_DE