Systech provides trusted identification and traceability solutions that establish essential product data, ensure digital connectivity and enable real-time insights—on the packaging line and throughout the supply chain. With decades of experience as the pioneer of pharmaceutical serialization, and further strengthened through our recent acquisition of Pharmacontrol Electronic GmbH (PCE), a prominent European pharmaceutical track & trace solutions provider, Systech offers comprehensive, easily configured, turnkey software solutions with reliable implementation and expert support.
Global brands across industries rely on Systech's platform to help them achieve their objectives in compliance, resiliency, sustainability, and digital transformation. Systech is a leading brand of Markem-Imaje®, a global product identification, packaging intelligence, and connected product solutions provider and a part of Dover Corporation.
The IT Service Manager is a key leadership role within Systech responsible for ensuring the seamless delivery of IT services. This individual will oversee all infrastructure services, coordinate with corporate IT teams, and manage the relationship between Systech and Dover's global Service Provider (MSP) overseeing end-user service desk, network, and server operations. Additionally, the IT Service Manager will own the on-boarding process for new employees and lead projects designed to improve Systech overall IT ecosystem.
This role requires a proactive Hands On and adaptable individual who can balance operational management, employee onboarding, and strategic project management to ensure IT infrastructure and services.
Key Responsibilities
Service Coordination and Delivery:
* Oversee the delivery of all IT infrastructure services, ensuring alignment with business requirements and corporate IT standards.
Vendor and MSP Management:
* Serve as the primary liaison with the MSP to manage the service desk and first/second-level support.
* Monitor and enforce service level agreements (SLAs) with the MSP to ensure high-quality service delivery.
Employee Onboarding:
* Coordinate with HR department and MSP on the IT onboarding process for new employees, ensuring they receive all required hardware, software training material, and system access.
Infrastructure Operations and Support:
* Ensure that all incidents, requests, and changes are managed effectively and in accordance with defined processes.
* Oversee the resolution of escalated IT infrastructure issues to minimize downtime and disruption.
Strategic Planning and Continuous Improvement:
* Collaborate with senior IT leadership to develop and execute infrastructure strategies and roadmaps.
* Identify and implement opportunities to improve service quality, operational efficiency, and cost-effectiveness.
Compliance and Risk Management:
* Ensure compliance with corporate policies, industry regulations, and security standards.
* Identify and mitigate risks associated with IT infrastructure operations and service delivery.
Key Competencies
* Bachelor's degree in any related field or advanced degree preferred
* Collaboration and teamwork
* Strong customer service orientation
* Analytical and strategic thinking
* Excellent interpersonal and communication skills, including a command of business English and conversational German
Systech offers flexible working conditions as well as excellent career and development opportunities listed across its parent Operating Company Markem Imaje and Dover Corporation.
Salary: 70000 – 80000 EUR / YEAR
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