What you can expect
Do you want to play an active role in driving a company’s growth and turning big plans into reality? Then join our team! You can look forward to exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – with our 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.
As part of our team, you will take on the following responsibilities:
1. You handle telephone and written correspondence with DKV customers regarding all customer-related matters, in close cooperation with the field service.
2. You are responsible for actively increasing the revenue of the entire DKV range of services and products.
3. You advise customers on new developments in the DKV service offering and represent DKV as a reliable partner to its customers.
4. You process new customer applications and are responsible for handling complaints, reminders, protests, credit and total blocks, as well as the ordering and blocking of DKV identification items.
5. You are responsible for sending DKV identification items, onboarding documents, etc. to new customers.
6. You maintain pricing/conditions data and monitor incoming payments as well as credit limit overruns.
7. You prepare and issue quotations. (based on the tasks in the same job family)
What makes you stand out
8. You have excellent knowledge of MS Office applications and ideally also experience with SAP R3.
9. You bring a strong service and customer‑oriented mindset, an open and positive communication style, as well as teamwork skills, strong numerical understanding, and a high level of commitment.
10. Your business‑fluent German skills are complemented by good English skills.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Why DKV Mobility? Here are five good reasons...
At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!
We've been growing for about 90 years
How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.
There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!
We attach great importance to work-life balance.
We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.
We support you in your development
We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
We are committed to a net-zero future
After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.
We are a certified employer
Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!