It team coordinator - service desk

Job Description Job Description As an IT Team Coordinator – Service Desk , you will be part of our Global IT Support team and play a key role in ensuring incidents and service requests are handled in a structured and reliable manner. You will join a truly international organisation with a clear mission and strong growth ambitions, where dependable IT support is essential for daily operations. Your primary focus will be to lead and support the team, ensure smooth day-to-day operations, and step in on more complex cases when required. Key Responsibilities Team Management Lead and develop a regional team of Service Desk Specialists. Establish clear ways of working, provide constructive feedback, and support team performance. Drive continuous improvement of daily operations and team routines. Collaborate closely with IT management on priorities and service development. IT Service Management Prioritise incidents and service requests, ensuring timely and reliable resolution. Handle global tickets and contribute to the global IT support organisation. Escalate suspected security incidents to Group Security. Identify recurring issues and initiate improvements together with Service Owners. Ensure tickets are properly tracked in the ITSM system and users receive regular updates. User Support Coordinate onboarding and offboarding processes. Support users in complex cases with clear, friendly communication. Explain policies and handle requests beyond the standard scope of the team. Asset Management Ensure laptops, phones, and other equipment are prepared and delivered on time. Maintain and update asset data in the system. Manage local IT equipment and inventory in your region.