Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
About the role
To provide first class visitor and customer experience to Dun & Bradstreet Frankfurt. Working within the Workplace team, this role will be a diverse and busy role focusing on delivering an outstanding, safe and compliant office environment for team members, customers and visitors to enjoy. Excellent communication and administration skills are a must with concise organization skills.
This role is pivotal in the smooth operation of the Dun & Bradstreet office, giving our team members, visitors and customers with their first and lasting impression, having great local knowledge this role will be responsible for promoting a positive office experience.
* Office workplace representative & customer point of contact
* Reception Services – meet and greet as you will be welcoming guests and visitors, provide support manage their enquiries in a professional and courteous manner.
* Site Safety and Security – championing site rules and being the first point of contact for all safety and security enquiries (access badge control & health & safety matters), inductions, access card, key deployment, carpark and maintaining appropriate records.
* Facilities Administration – Supplier contracts, procurement process and invoicing, assisting in organising the facilities elements of any office events and other administration relating to facilities matters.
* Office communication - ensure that clear communication is provided to the site and leadership team in workplace matters.
* Office maintenance - managing preventive and reactive requests and complete and coordinate any cleaning requests through our provider.
* Coordinating catering, incoming & outgoing mail, any other 3rd party office services, stock control as required
* Supervise and coordinate maintenance and cleaning works, contractors and landlord.
* Managing and prioritising tasks and queries as part of the day-to-day role, putting in place best practices in workplace management.
* Support the Senior workplace Manager by bringing innovation and good operation standards
* Sustainability: Understand ESG company objectives, ISO Standards and ensure record keeping of data collection and records, support the organizing local environmental events and initiatives at office.
* Experience in a similar environment
* Understanding of Health & Safety Regulations and First Aid, Fire warden qualification preferred.
* Champion of our office Environment best practices
* Excellent customer service, planning and organisational skills
* Strong interpersonal skills with the ability to interact and communicate effectively
* Energetic, approachable, and representative of D&B, ensuring our customers and visitors feel welcome
* Excellent PC and administration skills – with a sound knowledge of word and excel
* Good level of written and verbal communication skills in English and local language
* Ability to always adhere and put in place site rules and regulations.
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