Pathology Technical Specialist
This is an exciting opportunity to work in a remote technical support role for pathology. As a Pathology Technical Specialist, you will be the go-to expert for customers who use our innovative pathology products, providing friendly, knowledgeable support after the sale.
The key responsibilities of this position include:
* Managing technical support phone lines and responding to customers' questions and concerns.
* Providing first and second-level support to customers by phone and email.
* Diagnosing and troubleshooting technical issues remotely to find solutions.
* Working closely with internal teams to resolve problems quickly and effectively.
Key requirements for success in this role include:
* A Master's or PhD degree in a relevant field, or a Field Service Engineer with experience in pathology laboratories.
* Excellent technical product knowledge and remote troubleshooting skills.
* Proficiency in computer and software applications.