We're Hiring: Team Lead Customer Care (Hybrid Cologne)
Location: Hybrid, 2 days min in office
We looking for a Team Lead Customer Care to manage and inspire a team of Customer Care & Claims Specialists for the DACH region.
The Role
As Team Lead, you will oversee day-to-day operations, workforce planning, quality assurance, and continuous improvement. You’ll play a key role in fostering customer loyalty and operational excellence by driving efficiency and trust across the customer journey.
Key Responsibilities
* Lead and coach a multilingual team in a high-volume, service-driven environment
* Manage KPIs, quality standards, and team performance
* Resolve complex customer issues and handle claims escalations
* Optimize processes and support the onboarding and training of new team members
* Collaborate with cross-functional teams including logistics, sales, and finance
* Champion a customer-first culture and contribute to overall customer success strategy
Your Profile
* 3–5 years’ experience in customer care, including 1–2 years in a leadership role
* Strong communication, coaching, and people management skills
* Proven track record in B2B customer support, ideally in the automotive or tech-enabled sectors
* Comfortable working with tools like Zendesk, Salesforce Service Cloud, or similar platforms
* Fluent in German and English (additional European languages are a plus)
What’s On Offer
* Hybrid, min 2 days in the office
* Opportunity to build and lead a large team
* Be part of a digitally-driven, innovative business transforming the automotive wholesale space
* Collaborative and fast-paced environment
Interested in joining a team where customer excellence meets innovation?
Apply now or contact us directly to learn more about this exciting opportunity.