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Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.
We are looking for a Complex Claims Manager (m/f/d), based in Munich or Cologne.
Your Team
Our team is committed to delivering on our claims promise. At Allianz Commercial, we are committed to deliver superior claims experience to our customers: before, during and after a loss.
The Impact You Will Have
Reporting to the Regional Head of Claims, you will lead and manage a team of (senior) experts and team leaders, handling complex and critical claims within authority limits and Allianz Commercial Claims Standards. By utilizing third-party service providers, you'll ensure economical results and high-quality service for all customers. Your role will include training and developing your team, acting as a technical referral point for Claims Handlers, and building strong relationships with brokers and clients. You'll effectively navigate the global matrix, driving innovation and excellence in claims operations.
Some of your specific responsibilities could include:
Lead and manage a team of claims experts, team leaders, and handlers, ensuring effective delegation and technical guidance.
Oversee cost centre budget, aligning with planned objectives .
Investigate and settle complex claims, determining coverage, reserving levels, and ensuring efficient negotiation.
Maintain accurate claims records and produce management information reports to identify loss trends.
Support credit control processes by reviewing late/non-payment of premium.
Ensure claims are handled within authority limits and Allianz Commercial procedures, preparing referral documentation for cases outside these limits.
Establish claims management procedures for new business accounts and conduct audits of external service providers.
Promote Allianz Commercial claims handling capabilities by d evelop ing and maintain ing strong relationships with brokers, clients, and stakeholders, positively representing Allianz Commercial in the market.
What You’ll Bring to the Role
Proficient in relevant products, wordings, terms, conditions, and coverages, with expert understanding of LoB products and portfolio.
Skilled in claims handling from notification to settlement, including reserving principles, coinsurance, and reinsurance applications.
Understanding of legal processes, litigation management, and negotiation techniques to manage conflicts and achieve optimal outcomes.
Effective communicator with strong analytical skills to absorb, analyze, and draw conclusions from diverse data sources.
Competent in leading and managing teams, including delegation, direction-setting, and steering goals in a global matrix organization.
Deep understanding of insurance markets and competitor landscape, with well-recognized relationship-building skills with brokers and stakeholders.
Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.
What’s in it for you?
Let’s care about everything that makes you, you
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.
Let’s care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.
Let’s care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Let’s care for life’s twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.
Let’s care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
Care to join us?
Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead.
Learn more about careers at Allianz Commercial by clicking here .
Learn more about Allianz Commercial by clicking here .
Allianz is an equal opportunity employer, and therefore welcomes applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other characteristics protected under applicable local laws and regulations. Diversity of thinking is an important part of our culture.
People with disabilities:
We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email [emailprotected]
Recruitment Agencies:
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.
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