Credit Controller
Entity: Daikin Europe HQ Job Category: Finance and Accounting Location:
Oostkamp, West Flanders, BE
Job Requisition ID: 2708
Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.
DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.
📍 Oostkamp, Belgium
🏢 Finance Department
📄 Full-time
Your Impact
As Credit Controller, you play a critical role in safeguarding cash flow and minimizing credit risk. You are not “just collecting payments” — you actively manage a portfolio of B2B and B2C customers, detect risks early, resolve disputes efficiently and collaborate cross-functionally to protect the financial health of the business.
You operate at the intersection of Finance, Sales, Logistics and Customer Service, ensuring that outstanding receivables are managed professionally and strategically.
Your Responsibilities
Daily Operational Management
1. Daily contact with B2B and B2C customers regarding outstanding invoices, supported by a structured collection worklist
2. Register customer disputes in SAP and trigger the appropriate internal resolution flow
3. Initiate and follow up internal communication with Sales, Logistics and Service to resolve disputes efficiently
4. Send copy invoices and customer statements upon request
5. Support customers in clarifying open invoices that could not be cleared automatically
6. Propose and agree on payment plans (subject to manager approval)
7. Report customer refund requests (e.g. double payments)
8. Ensure clean and accurate customer statements (unallocated amounts, small differences, resolved but unpaid disputes, etc.)
9. Safeguard the quality of customer master data (address details, contacts, email information)
10. Provide backup support for fellow Credit Controllers
Risk Management & Reporting
11. Monitor aging reports and analyze payment behavior
12. Identify potential credit risks and escalate to the Credit Manager
13. Propose initiation of debt collection procedures or claims to the Credit Insurer
14. Inform the Credit Analyst about required credit limit increases
15. Actively contribute to achieving credit control KPIs and departmental targets
16. Follow up on ad hoc requests from the Credit Manager
Your Profile
Education & Experience
17. Bachelor’s degree in Finance, Accounting, Business Administration or equivalent
18. First experience in credit control, accounts receivable, finance administration or customer service is a strong asset
19. Knowledge of Belgian debt collection frameworks is a plus
Technical Skills
20. Solid understanding of credit and collection processes
21. Basic accounting knowledge (reconciliations, financial transactions, account statements)
22. Experience with ERP systems, preferably SAP is a plus
23. Strong analytical mindset with the ability to detect payment trends and risks
Communication Skills
24. Confident and professional communicator in Dutch, English and French
25. Able to negotiate firmly yet respectfully
26. Skilled at managing objections and de-escalating tense situations
27. Clear and structured in written communication
Personal Competencies
28. Persistent and resilient in follow-up
29. Highly organized and able to manage multiple accounts and deadlines
30. Detail-oriented and structured
31. Autonomous, proactive and solution-driven
32. Team-oriented with a collaborative mindset
33. High level of integrity and discretion
Why Join Daikin Europe?
34. Work from our European HQ in Oostkamp within an international environment
35. Take ownership in a role with real financial impact
36. Develop expertise in credit risk management within a structured multinational context
37. Grow professionally in a stable, innovative and forward-looking organization
38. Competitive salary package with attractive benefits