Country/Region: DE
Requisition ID: 28925
Work Model: Hybrid
Position Type: Permanent
Salary Range:
Location: GERMANY - HDS - NUREMBERG
Title: Engineer-Cloud & Infra Engg
Description:
Area(s) of responsibility
Job Title: L2 Onsite Support Representative
Location: Germany
Duration: 1 Year
Type: Contract
rate: ~20 EUR per hour
Support Type: Onsite, multilingual (German + English), 3 days/week during office hours (09:00–17:00)
Key Responsibilities:
Technical Support (L1/L2):
* Handle tickets via ServiceNow from helpdesk or self-service portal.
* Provide onsite support for hardware, software, and connectivity issues.
* Escalate unresolved issues to L3 or vendors.
IMAC Services:
* Install, move, add, and change IT equipment and software.
* Configure email, VPN, and network settings.
Device Lifecycle Management:
* Coordinate hardware refreshes and data backups.
* Manage asset disposal and documentation.
User Account & Access Management:
* Manage user accounts, passwords, MFA, and access controls.
Networking & Connectivity:
* Troubleshoot LAN/WAN, VPN, and printer connectivity.
Peripheral Support:
* Configure and troubleshoot printers, scanners, and external devices.
IT Security & Compliance:
* Ensure antivirus updates, assist in audits, and enforce security policies.
Asset Management:
* Track IT inventory, perform audits, and manage shipments.
Documentation & Reporting:
* Maintain knowledge base and document recurring issues.
End-User Training:
* Provide IT orientation and training on tools and security.
Project Support:
Assist in infrastructure deployments,