Danish Speaking Customer Service Representative
Location: Barcelona, Spain (On-site)
Contract Type: Temporary Permanent
Working Hours: 38.5h/week | Rotational shifts (Monday–Sunday)
Description
If you are an empathic individual with strong communication skills, a problem-solving mindset, and an interest in working in an international environment, this role could be a great opportunity for you.
As a Danish Speaking Customer Service Representative, you will support international customers and business partners, ensuring a consistently high level of customer service. This role is based on-site in Barcelona and is open to candidates willing to relocate to Spain, with support provided throughout the relocation and onboarding process.
You will act as a key point of contact, listening carefully to customer needs and delivering clear, solution-oriented support in a fast-paced, multicultural environment.
Key Responsibilities
* Handle customer inquiries via phone and email
* Understand and identify customer needs, providing accurate and timely solutions
* Act as a mediator between customers and service partners when required
* Clarify questions related to services, payments, and technical requirements
* Follow established processes and service guidelines
* Ensure a high-quality customer experience in every interaction
Requirements
* Danish: C2 level
* English: Advanced level
* Excellent written and verbal communication skills
* Strong interpersonal skills and a customer-oriented mindset
* Confident user of PC tools, including Office 365, CRM systems, and internal platforms
* Problem-solving and solution-driven mentality
* Positive, motivated, and resilient attitude
* Goal-oriented approach to work
* Openness to changing priorities and business processes
* Affinity with online platforms / digital services
* Previous experience in customer service or contact center environments is a plus
* Willingness to relocate to Barcelona and work on-site
Desirable Skills
* Process excellence and continuous improvement mindset
* Strong collaboration and teamwork skills
* High emotional intelligence and adaptability
* Critical thinking and data-driven decision-making
* Solution-oriented approach to challenges
* Entrepreneurial and proactive mindset
Contract & Working Conditions
* 38.5 hours/week, Monday to Sunday
* Rotational shifts between 09:00 – 20:00
* 2 days off per week
* Salary: €22,249 gross/year
* Initial temporary contract, with the opportunity to transition into a permanent contract based on business needs
* 27 working days of paid holiday per year
Benefits
* Relocation support to Barcelona, including onboarding guidance and administrative assistance
* Multicultural and international working environment
* Modern office spaces, well connected by public transport
* Opportunity to be part of an industry-leading customer operations team
* 3 weeks of paid initial training and ongoing coaching
* Clear learning and career development opportunities
* Flexible remuneration options (e.g. transport, nursery school – after probation period)