Technical Support Specialist for Pathology
This is a fantastic opportunity to work as a Technical Support Specialist in the field of pathology. You will be responsible for providing expert support to customers who use our innovative products.
Job Description
* Provide technical support to customers via phone and email.
* Diagnose and troubleshoot technical issues remotely.
* Work closely with internal teams to resolve problems quickly and effectively.
* Use CRM systems to record and track customer interactions.
Required Skills and Qualifications
* Master's, PhD, Medical Laboratory Technologist - Histopathology, or Field Service Engineer with experience in pathology laboratories.
* Excellent technical product knowledge and remote troubleshooting skills.
* Experience in a pathology laboratory or similar environment is preferred.
* Proficiency in computer and software applications.
Benefits
* Comprehensive training and development opportunities.
* A dynamic environment focused on delivering best-of-class customer service.
* Agilent offers core global benefits to all staff.
* A dedication to work/life balance.
As a Technical Support Specialist, you will have the opportunity to work from home and enjoy a comprehensive benefits package.
Language Requirements
* German - mandatory.
* French - preferred.
* English - mandatory.
The ideal candidate will have proficiency in multiple languages and excellent communication skills.
Remote Working Options
* Position is fully remote.