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Director - change, communication & training quote-to-cash

Fresenius Medical Care
Kommunikation
Inserat online seit: 17 Juni
Beschreibung

Partner with the Head of GPO and domain leads to define the global communication approach for ELEVATE. Develop a multi-tiered communication plan that balances program-wide messaging with tailored, domain-specific content. Establish and manage a suite of communication channels (e.g., intranet portals, newsletters, webinars, site visits, digital signage) to ensure timely, engaging delivery. Produce clear, concise, and visually compelling materials: slide decks, infographics, videos, FAQs, newsletters, and intranet updates Coordinate with IT and digital teams to optimize and innovate channel capabilities (e.g., Yammer groups, digital dashboards). Establish regular communication about overall program content and progress and share with all sites. Lead communication about the Template Content with market units and corporate functions. Provide regular updates on pilot outcomes, rollout schedules, and benefits realization metrics. Share success stories and lessons from early-adopter plants to reinforce adoption and continuous improvement. Maintain a change log highlighting resolved issues and upcoming enhancements to keep stakeholders informed. Conduct change impact assessments to identify process, system, and behavior adjustments at each market unit / corporate functions department. Map change readiness levels, capture feedback, and escalate risks or resistance patterns. Co-design and deliver targeted enablement activities (e.g., training briefs, coaching sessions, “change ambassador” networks). Facilitate regular governance forums, steering committees, and stakeholder reviews, preparing agendas and status reports. Act as the primary liaison between GPO, domain teams, market unit leadership, and corporate communications. Capture and share success stories, lessons learned, and continuous improvement ideas. Define metrics and KPIs for communication effectiveness (e.g., open rates, event attendance, pulse survey results). Monitor and report on progress, adapting tactics based on data and stakeholder feedback. Benchmark best practices internally and externally to raise the bar on program communications. Establish a training strategy, including the development of training materials and the rollout in the locations. Mindesteingruppierung/Minimum Grading: AT

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