Join to apply for the General Manager Soho Home (m/f/d) role at Soho House & Co. 2 days ago Be among the first 25 applicants. Soho Home Berlin is a modern home‑wares brand designed for relaxed, sociable living. With more than 25 years of design heritage, our ranges mirror the look and feel of our Soho Houses around the world. Soho Home is an interiors collection from Soho House that includes furniture, lighting, tableware and accessories created for, and inspired by, our Houses. The Role As General Manager of Soho Home, you will be an accountable leader, responsible for the day‑to‑day running of every in‑store aspect of the Soho Home Berlin Studio. You will drive sales and deliver the Soho House experience, leading the team and providing feedback on the customer experience. The role includes training and managing a team capable of delivering ‘second to none’ customer service and expert product knowledge to the public and our members, and it requires KPI attainment in line with company strategy. Key Accountabilities Recruitment of an outstanding sales team passionate about delivering exceptional customer service. Finding innovative ways to deliver KPIs set by the business and accurately reporting all sales data to relevant teams. Conduct monthly reviews with finance to ensure the site achieves P&L and EBITDA. Lead and create seasonal training sessions with the team to maximise product knowledge. Collaborate with senior leadership to continually improve and maintain customer service during key trading periods. Responsible for ordering, managing and feeding back on product and materials needed for the store. Perform monthly stock takes to hit business KPI on stock accuracy. Immerse yourself in the Soho Home product to become an expert in Soho House interior design and style. Maintain visual merchandising standards with a keen commercial eye and proactive approach to trading conditions. Build relationships with multiple stakeholders across internal departments to support retail success. Excellent communication skills with a confident sales approach. Requirements / Qualifications Previous experience in managing a retail store. Proven track record of achieving results. Proactive and can‑do attitude. Ability to think on your feet to quickly resolve queries and issues. Excellent communication skills at all levels. Accountability and responsible approach. Fluent in German and English (written and verbal). Benefits 2 paid ‘Volunteer Days’ per calendar year to support charitable causes. Every House Membership. Monthly movie screenings in the in‑house cinema with current films. Monthly workout opportunities. 50% discount on our Cowshed products. Discounts with external providers (corporate benefits). We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act. #J-18808-Ljbffr