We are looking for a Support & Onboarding Specialist with 2-3 years of experience in Life Cycle Assessment (LCA) to join our fast-growing team. As part of the Customer Success function at One Click LCA and SimaPro, you will join a supportive, effective and mission-oriented team in a flexible, friendly work environment.
Joining us means being part of a global, mission-driven team that is shaping the future of sustainability through the most influential tools, methodologies, and data in the market.
This is a full-time, permanent position that can be performed remotely and is open to candidates based in European time zones.
As a Support & Onboarding Specialist, you are the first point of contact for SimaPro customers. You enable them to successfully reach their LCA goals using SimaPro and support them by troubleshooting technical issues. Delivering customer support, trainings and onboardings on LCA to make them successful in their use of the SimaPro software
Helping customers with their queries related to the software, technical questions about product LCAs, standards and impact assessment methods
Hands-on experience in LCA, product sustainability or related area is an advantage; Experience in technical support, product training and process documentation is an advantage
Ability and motivation to become an expert in LCA software
High customer and service orientation, with attention to detail
Proficiency in English, as it is our working language, and French, native-equivalent
Substantial freedom – with no fixed hours and remote working supported
Competitive compensation and bonus, team and company events