Customer Success Manager
We are seeking a seasoned Customer Success Manager to join our growing international team. This is an exciting opportunity for a results-driven professional with excellent communication and stakeholder-management skills, able to interact effectively with technical and non-technical audiences.
1. This role requires strong analytical mindset, attention to detail, data-driven decision-making, project management experience in B2B customer relationship management or similar fields.
You will be responsible for understanding the complexities of linear infrastructure planning collaborating with Gilytics teams customers driving transformative change shaping next-generation infrastructures become visionary connectors engage industry leaders translating needs innovative solutions redefine infrastructure planning creating dynamic partnerships develop strategic engagement models fostering continuous collaboration empowering customers achieve vision contribute AI strategy serve clients accelerate onboarding plan execute software roll-outs new customers ensuring smooth experiences foster adoption expert training conduct regular sessions provide updates product features.
* Serve as primary point contact between Gilytics technical teams serving requirements analysis conceptual system design complex technical needs actionable solutions skilled data analysis reporting generate insights customer usage performance metrics architect future-proof seamless product integrations drive efficiency innovation translate vision reality advocate resolve customer issues assist product development bridge gap sales marketing collaborate cohesive innovation cycle ignite continuous client engagement keep engaged regularly using Gilytics products champion prioritize requests rapid solutions identify upselling opportunities subscription renewals maximize lifetime value optimize support process handling inquiries improving ongoing growth define measure key performance indicators shape future customer engagement empower sales marketing educate ensure timely completion tasks qualifications education background master degree geoinformatics environmental civil electrical physics related technical field solid understanding energy network spatial modelling renewable energy GIS-based modelling required experience 4+ years professional expertise B2B CRM CS PM preferably SaaS utilities sectors manage enterprise clients high satisfaction retention familiarity Agile methodologies collaborative digital workflows self-motivated proactive learner eager technologies evolving sector demonstrated adaptability approach curiously learning outcomes creative approaches inspiring results open-mindedness thriving diverse environments bridging cultural gaps adopting widely used tools fluent German English spoken written proficiency Spanish French highly valued.