Cross Border Talents
Reservations Agent (German Proficiency)
Location: Mosta, Malta (On-site)
Employment Type: Full-time
Overview
Living in Malta offers an incredible experience with its rich history, unique culture, and stunning natural beauty. Enjoy nice weather, vibrant cultural aspects, and a welcoming environment!
Tasks:
* Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
* Achieve performance targets (sales, call-handling, and quality) as set out by the Market Manager and Team Leaders
* Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience
* Track all reservations on request and provide the customer with effective support
* Working as part of a team and being able to stimulate and motivate others while being aware of and responsive to their needs and concerns
* Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
* Dealing with customer complaints in a professional manner
* Ad-hoc tasks as assigned by the Team Leader
Requirements:
* Technical skills: Familiar with Microsoft Office programs such as Excel and Word.
* Fluency in German and English
* Good sales and/or customer service skills from previous job experience
* Excellent communication skills, written & spoken in the required language
* Ability to work in a fast-paced environment
* Good team player with the ability to build and maintain strong relationships
* Word processing skills: Be able to type 25 WPM
Benefits:
1. Full Training
2. Basic Health insurance- following 6 months of employment
3. Career Progression opportunities
4. Mobile schemes
5. Gym packages included
6. Relocation support
7. In-house canteen serving different healthy food with affordable prices
8. Monthly events
9. Free on-site parking
10. Staff discounts in over 50 local businesses
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