Partner enablement trainer

Job Overview

We’re hiring a Partner Enablement Trainer to deliver live training across our partner ecosystem in EMEA. You will ensure partners can sell, implement, and support Lightspeed products independently.

Responsibilities

• Design and deliver live enablement sessions for new and existing partners across EMEA, covering product knowledge, sales positioning, demo techniques, and implementation workflows. Sessions can be remote or in‑person.
• Run partner onboarding programs from contract signing through to certification, adapting your approach based on partner type and tier: high‑touch for expert partners and resellers, streamlined for referral and ambassador partners.
• Track training completion, engagement metrics, and partner readiness; report outcomes to stakeholders across Partnerships and Launch.
• Shape and contribute to training content based on live delivery feedback, maintaining a tight loop with the Partner Implementation Trainer.
• Build and maintain automated onboarding paths for low‑touch partner tiers (ambassador, referral) to free capacity for higher‑touch partners.
• Shadow Sales Engineers and Sales during your first six months to absorb product positioning and objection handling.
• Observe trained partners’ selling in practice and feed insights back into training.
• Work closely with Partner Growth Managers to jointly own partner engagement post‑contract.
• Coordinate with Implementation Partner Managers for technical validation and with Partner Growth Managers for local‑language coaching.
• Support onboarding of new Partner Development Managers and Partner Growth Managers on processes, certification workflows, and training tools.
• Attend and present at partner events across EMEA when required.

Required Qualifications

• 3+ years in training delivery, partner enablement, sales enablement, or a similar customer/partner‑facing role within a SaaS or technology company.
• Proven ability to design and deliver engaging live training sessions (virtual and in‑person) to external audiences.
• Strong understanding of sales processes, product positioning, and translating technical knowledge into actionable training for non‑technical audiences.
• Excellent communication skills in English, both written and verbal; fluency in German or French.
• Experience working cross‑functionally with sales, partnerships, and product teams.
• Comfortable working in a remote‑first, EMEA‑wide environment across multiple time zones.

Preferred Qualifications

• Experience in the hospitality, retail, or POS/payments industry.
• Experience with LMS platforms, training automation tools, or learner community environments.
• Background in channel/partner ecosystems with an understanding of tiered partner models.
• Experience building automated onboarding flows or self‑serve training paths.

Benefits

• Career growth opportunities based on performance.
• Uncapped commission.
• Work with highly skilled people passionate about sales and marketing.
• Environment that encourages initiative and leadership.
• Team size large enough for growth but lean enough for impact.
• Social activities throughout the year, including a sales summit party in Canada.
• Lightspeed equity scheme.
• Health & Wellness credit – up to 400 EUR per year for fitness, yoga, or other health‑related expenses.
• Mental health support through the Modern Health App.
• People Experience benefit – work from anywhere for 60 days a year.
• LinkedIn Learning access for continuous learning.
• Subsidy to an annual travel pass for public transport to the Berlin office.
• Regular breakfast, lunch, drinks, and snacks in Berlin office.

Equality and Diversity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.