CRM Process Manager (m/f/d) - Microsoft Dynamics 365 NETZSCH-Gerätebau GmbH is a successful, innovative company that offers you a wide range of opportunities for professional development. We are a world leader in a high-tech niche area with measuring instruments for thermal analysis and rheology. Our devices are used in laboratories and production facilities all over the world to examine everything from raw materials to finished products as part of research and development and quality assurance. They are used for material characterization at the highest level for almost all materials, such as plastics, ceramics and metals - from pharmaceuticals to components for aircraft construction. Our company is family-owned, which is reflected in our corporate culture: Work-life balance is a high priority, which our employees appreciate. We offer you everything you could wish for, both professionally and privately. Work for a future-oriented and internationally oriented world market leader. Job Description Ensuring smooth operations through the administration and monitoring of the Microsoft Dynamics 365 CRM environment First level support for our CRM key users, serving as the primary point of contact for any technical questions Expanding and optimizing the Dynamics 365 standard modules, including testing and documentation of all changes Developing and implementing Power Automate flows to automate Dynamics 365 CRM business processes Central point of contact for the Power BI development team and support in utilizing Dynamics 365 CRM data in Power BI Qualifications Completed training in the IT sector or a comparable qualification Knowledge of programming languages such as HTML, .NET or Java is an advantage Experience in working with CRM systems desirable Strong analytical thinking skills and solution-oriented way of working High degree of willingness to learn as well as teamwork and communication skills PERFEKTE BEDINGUNGEN FÜR EXZELLENTE LEISTUNGEN Wachsen Sie mit uns gemeinsam, unsere Benefits machen Ihren Weg so angenehm wie möglich. Corporate Benefits Jobrad Mobiles Arbeiten Mitarbeiterbeteiligung NETZSCH-Academy Flexible Arbeitszeiten Additional Information Please send us your complete application documents (letter of motivation, certificates, references, etc.). Ansprechpartner: Doris Brunner NETZSCH Gerätebau GmbH 49 9287 75 321