The UAI Group offers market-leading, local and cross-border debt collection for municipalities (local governments) and private companies in the area of traffic-related surcharges and administrative fees throughout Europe.
In recent years, we have become one of the leading specialists in the international identification of affected vehicle owners and the recovery of unpaid fees.
To strengthen our team, we are looking for a Bulgarian-speaking customer service representative (m/f/d) to start immediately on a full-time basis.
Tasks
1. Processing customer emails
2. Telephone and written communication with customers
3. Expert advice
4. Customer-oriented problem solving
5. Ensuring the client's quality requirements and customer satisfaction
6. Recording business transactions in the company software
Qualification
7. Completed vocational training
8. Professional experience in customer service/debt collection is an advantage, but not a requirement (career changers are also very welcome)
9. Good German and Bulgarian language skills
10. Confident use of common Microsoft Office programs
Benefits
11. A strong, collegial environment in a motivated and modern working atmosphere
12. Very good, structured onboarding process
13. Professional work equipment
14. Home office option
15. Employee massages
16. Subsidized company pension scheme
17. Bonus card with a €50 purchase value per month
18. 27 days of vacation, increasing annually to 32 days
19. Free drinks & fruit
20. Free parking
Have we sparked your interest? Then we look forward to receiving a compelling application from you.
Please note: This job description is translated from German.