Job Description
Eppendorf ist ein führendes Life-Science-Unternehmen, das Instrumente, Verbrauchsmaterialien und Dienstleistungen für die Handhabung von Flüssigkeiten, Proben und Zellen in Laboratorien weltweit entwickelt und vertreibt. Eppendorf Produkte werden in akademischen und kommerziellen Forschungslaboratorien eingesetzt, z.B. in Unternehmen aus der pharmazeutischen und biotechnologischen sowie der chemischen und Lebensmittelindustrie.
Bei Eppendorf zu arbeiten bedeutet, Teil einer Gemeinschaft von mehr als 5.000 Wissenschaftlern, Ingenieuren sowie Spezialisten aus vielen anderen Disziplinen in über 30 Ländern zu sein. Wir alle sind einer Mission verpflichtet: Der kompetente Partner und Berater der Wahl für biowissenschaftliche Labors auf der ganzen Welt zu sein - mit unseren erstklassigen Produkten, unseren Dienstleistungen und unserer Zuverlässigkeit.
* Responsibility for global bioprocess services, including customer support organisation
* Development and implementation of a sustainable global service strategy and new business models
* Management and further development of international service teams (field service, technical support)
* Ensuring excellent customer satisfaction by introducing and implementing sustainable measures to this end
* Building and transferring application know-how to the service organisation, including global training for customers and service employees
* Introducing innovative service and business models to maximise recurring revenues
* Experience in the transformation of global units
* Responsibility for global service policies, processes and quality standards in close cooperation with R&D, Logistics, Production, Marketing, Sales and Portfolio teams
* Developing and implementing process improvements both within global services and in conjunction with adjacent departments
* Developing new products and other innovations as a result of close cooperation with adjacent departments
* Representing and positioning Bioprocess Service both within and outside the company
* University degree in engineering, industrial engineering or business administration, ideally with an additional MBA for technical degrees
* Several years of proven experience in setting up and managing international service organisations (>50 employees)
* In-depth understanding of sales, marketing and distribution management, ideally with industry knowledge of life sciences/laboratory equipment
* International management experience in matrix organisations and multicultural teams
* Very good knowledge of German and English
* Strong leadership personality with strategic and entrepreneurial thinking, analytical skills and a clear focus on results
* Strong communication skills, intercultural competence and motivational talent
* Your work is meaningful. Together we contribute to improve human living conditions.
* We offer you creative freedom with a strong, international premium brand in the life science industry.
* Thirty vacation days per year and company-regulated special leave days are a given with us.
* With our flexible flextime framework and a working time account, you can plan your working hours individually and independently create a balanced work-life balance.
* We also offer you the opportunity to work remotely across Germany for part of your working time, tailored to suit your life situation.
* We provide you with a variety of social benefits, such as additional employer-funded retirement plans, a job bike, public transport subsidies, corporate benefits, etc.
* To deepen your knowledge and continuously develop professionally and personally, we offer you a wide range of freely selectable training sessions, participation in conferences, and access to learning platforms.
* With us, you will find a diverse, open-minded, and appreciative work environment with the latest technologies, methods, and tools in a setting that also invites networking.