Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceWe are seeking an experienced and skilled professional to join our organization as a global Manager, Application Support. In this role, you will be responsible for overseeing the administration and support of our organization\'s IT and business applications globally. You will lead a team of application administrators, ensuring smooth operation, optimization, and security of our application systems. The ideal candidate will have a strong technical background, exceptional leadership skills, and a proven track record in delivering high-quality application support services.What we are looking forKey Responsibilities:Lead and manage a team of application administrators, providing direction, mentorship, and performance feedback.Lead the strategy, implementation, and ongoing optimization of digital workplace solutions, ensuring seamless collaboration, communication, and productivity across global teams.Drive adoption of modern workplace technologies, champion user experience, improvements, and partner with business stakeholders to align digital workplace initiatives with organizational goals.Oversee the administration and maintenance of the organization\'s IT applications, ensuring their availability, performance, and security.Develop and implement standards, and best practices for IT application administration and support, aligned with business objectives.Collaborate with cross-functional teams to assess application needs, define system requirements, and deliver solutions that meet user requirements.Manage the application lifecycle, including upgrades, patches, and enhancements, while minimizing disruptions to business operations.Develop and implement robust IT application support processes and procedures, ensuring timely incident resolution and minimizing downtime.Monitor application performance, conduct regular system audits, and implement proactive measures to optimize performance and user experience.Coordinate with vendors and external service providers to resolve application-related issues, escalate problems as necessary, and manage vendor relationships.Stay up-to-date with industry trends and emerging technologies, evaluating their potential impact on the organization\'s application landscape.Collaborate with the IT leadership team to develop and manage the IT application administration and support budget.Develop and maintain KPIs to measure team performance and business efficiency improvementsParticipate in discussions around process design and configuration.Consult with teams across various business areas, advising on the implementation of effective digital transformation strategies to improve user experienceManage projects assigned to teamEvaluate employee performance, perform employee review and assessmentsManage outsource/managed services to add bandwidth to teamKnowledge and AttributesMultiple years of proven experience in IT application administration and support, with a track record of success in a leadership or managerial roleStrong technical background in application administration, including experience with enterprise applications, databases, and cloud-based platformsBusiness applications administration experience a plusIn-depth knowledge of ITIL or other IT service management frameworksDemonstrated experience in leading and managing a team, including performance management, and fostering a collaborative work environment.Excellent problem-solving skills with the ability to analyze complex issues and provide innovative solutions.Strong project management skills, with the ability to prioritize tasks, manage resources, and deliver projects on time and within budget.Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.Ability to adapt to a dynamic and fast-paced environment, handling multiple priorities and managing change effectively.Knowledge of security and compliance requirements related to IT applications, such as data privacy regulations and industry standards.Continuous learning mindset, staying abreast of advancements in application administration, support practices, and emerging technologies.Ability to work to tight deadlines within constraintsExcellent interpersonal and communication skillsAbility to manage multiple projects at one timeScada application administration w/experience in mechanical, electrical, and environmental monitoring and control applications a plusSecurity applications administration experience with camera, badging and biometrics systems a plusWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. #J-18808-Ljbffr