Product management director – outbound contact center solutions

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Product Management Director will play a critical role in evangelizing Five9’s Outbound Contact Center SaaS solution to the market. This leader will bridge product strategy, customer engagement, and field enablement—ensuring Five9 remains the partner of choice for enterprises looking to drive proactive customer outreach. The role requires a balance of market-facing evangelism, customer discovery, and internal product leadership to align the roadmap with customer and market needs. Unlike traditional inbound contact centers, where the focus is on responding to customer-initiated interactions, outbound engagement is proactive—requiring precision, compliance, and business-driven use cases. The Director of Product Management – Outbound Solutions will champion Five9’s outbound SaaS platform, helping enterprises leverage proactive communication to drive revenue, improve collections, enhance customer loyalty, and ensure compliance.

Responsibilities

Market Evangelism & Customer Engagement

Key Performance Indicators (KPIs)

Success in this role will be measured by:

Qualifications

10+ years in Product Management, Presales, or related roles within SaaS, CCaaS, or enterprise communication technology.

Proven track record in market evangelism and customer engagement for outbound or proactive communication solutions.

Strong domain expertise in outbound contact center strategies, including dialers, campaigns, and multi-channel engagement.

Familiarity with compliance regulations (TCPA, Reg F, FDCPA, HIPAA) impacting outbound communications.

Experience aligning SaaS roadmaps with revenue-driving and compliance-sensitive use cases.

Exceptional communication and executive presence, with the ability to influence C-level stakeholders.

Bachelor’s degree required; MBA or advanced degree preferred.

Ideal Candidate Profile

Be a Storyteller: Able to translate complex outbound technology into compelling business narratives that resonate with executives and front-line users alike.

Act Like a Market Evangelist: Thrive in front of customers, prospects, analysts, and industry audiences, representing Five9 as the thought leader in outbound engagement.

Customer‑Centric Mindset: Naturally curious about customer challenges and able to translate them into actionable roadmap priorities.

Strategic + Hands‑On: Comfortable shaping long-term product strategy while also rolling up sleeves to support sales, demos, and key customer engagements.

Influencer Across Functions: Skilled at driving alignment between Product, Engineering, Sales, Marketing, and Customer Success.

Compliance‑Savvy: Understands the importance of regulatory requirements in outbound engagement and can confidently speak to compliance in customer conversations.

Growth‑Oriented: Motivated by delivering measurable outcomes—ARR growth, adoption, customer satisfaction, and competitive differentiation.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$135,000—$398,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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