Your mission
* You are the main contact for internal and external stakeholders for all topics regarding our support domain.
* You are responsible for the design and development of our support processes including workflows and KPIs.
* You delight our clients and handle their inquiries with flawless SLA-compliance.
Wer wir sind
Keine passende Stelle gefunden, aber trotzdem Lust, Teil der Halvotec Gruppe zu werden?
Your Skills
* You have several years of experience in support, ideally within a B2B software company.
* You have strong knowledge of Jira Service Management and confidently configure workflows.
* You are communicative and fluent in both German and English – spoken and written.
* You possess very good IT knowledge, including basic database skills, and understand the IT structures of a company.
* You enjoy managing knowledge and sustainably improving support processes.
* You are motivated to continuously develop yourself and become a seasoned professional for our software.
Was du von uns erwarten kannst
Was wir von Dir brauchen:
Our Tech Stack
Why Halvotec?
* Decide for yourself where you work most effectively—we offer flexible mobile office arrangements.
* You'll always have access to state-of-the-art software, hardware, and workplace equipment.
* We aim to give you plenty of space to grow both professionally and personally, which is why we offer diverse training opportunities through our Halvotec Academy.
* You'll experience a friendly atmosphere with short decision-making paths and a culture of appreciative feedback, where you can truly make an impact.
* With a subsidized membership to EGYM Wellpass, you can work out at gyms and access numerous sports and wellness facilities across Germany.
* And there are even more benefits we provide to our employees—feel free to take a look at to learn more.
Das bringst Du mit