Role : Lead Pega Systems Architect
Type : - Fulltime Permanent
Summary of Position
* The Lead Systems Architect (LSA) is the senior technical authority responsible for designing, integrating, and scaling Pega Customer Decision Hub (CDH) solutions within a client’s enterprise ecosystem. The LSA specializes in backend system integrations; ensuring real-time, reliable, secure, and high-volume data exchange between CDH and customer platforms such as CRM, MDM, billing, data lakes, marketing clouds, event hubs, and channel systems.
* This role provides architectural leadership, establishes integration standards, and ensures the technical integrity and performance of all CDH-related services.
Key Responsibilities
Enterprise Architecture & Integration Design
* Architect end-to-end integration patterns between Pega CDH and enterprise systems using REST / JSON, SOAP, Kafka, MQ, SFTP, and ETL pipelines
* Define high-level and detailed architecture blueprints, including data flow diagrams, sequence diagrams, integration specifications, and deployment architectures
* Ensure integrations support real-time decisioning, high throughput, low latency, and high availability across all customer touchpoints
* Select and enforce standards for authentication, authorization, encryption, error handling, retries, logging, and API versioning
Technical Leadership & Delivery Oversight
* Serve as the technical lead for integration workstreams across all environments (Dev → Prod)
* Review and approve all system integration designs, mappings, and interface specifications
* Guide developers and architects in building scalable and reusable components
* Ensure delivered integrations align with enterprise security, compliance, and architectural governance
CDH Enablement & Ecosystem Orchestration
* Design data sourcing strategies for interaction history, customer profile feeds, decisioning data, and AI model inputs
* Collaborate with Decisioning Architects and Data Architects to ensure integrations enable real-time eligibility, suitability, arbitration, and propensity scoring
* Optimize container behavior for inbound channels including web, mobile, contact center, ATM / kiosk, and IVR
Client Engagement & Advisory
* Lead workshops with IT, enterprise architects, and application owners to define integration requirements
* Present architectural recommendations, integration patterns, and trade-offs to executive and technical stakeholders
* Troubleshoot complex integration issues, identify root causes, and drive long-term resolutions
Quality, Performance & Governance
* Define non-functional requirements (NFRs) including performance benchmarks, throughput thresholds, and resiliency SLAs
* Oversee performance testing, failover validation, environment readiness, and capacity planning
* Ensure solutions adhere to SDLC best practices and are built for maintainability and scale
Required Experience & Skills
* 8+ years of architecture experience in enterprise systems, customer platforms, or integration engineering
* 5+ years in Pega Platform or Pega CDH delivery, preferably in an LSA or senior integration role
* Deep expertise in RESTful service design, event-based architectures, and API / microservices frameworks
* Strong understanding of relational / NoSQL databases, real-time streaming (Kafka, Kinesis), and middleware
* Proficiency with security standards, high-availability patterns, and cloud-native architectures
* Ability to translate business requirements into robust, scalable integration solutions
* Excellent communication skills for technical and executive audiences
Preferred / Certifications
Certified Pega Lead System Architect (CLSA) required
* Experience with enterprise marketing technology, CDPs, CRMs, and data hub architectures
* Cloud certifications (AWS, Azure, or GCP) are a plus
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