About the Role
1. Act as project manager for onboarding new customers to our platforms, ensuring timely and successful implementations.
2. Be the main point of contact between clients and internal teams, clearly communicating client needs and technical requirements.
3. Provide clients with consulting, technical guidance, and project management support throughout their onboarding journey.
4. Analyze client data consumption needs across financial market use cases (e.g., portfolio management, brokerage, and website display).
5. Collaborate with Sales, Development, Content, and Operations teams to verify data coverage, ensure data quality, and configure test environments tailored to client requirements.
6. Address client inquiries and concerns, proactively managing issues and coordinating resolutions.
7. Contribute to Product Management by sharing insights to enhance product features and solutions.
8. Occasionally support sales efforts with planning and execution of new client implementations.
Who you are
9. You hold a degree in an IT-related field or bring several years of experience in a similar role.
10. You have a basic understanding of programming concepts and algorithms, combined with curiosity and eagerness to learn new technical skills and tools, including effective use of APIs.
11. You demonstrate strong problem-solving skills and the ability to work independently, managing priorities efficiently in a dynamic environment.
12. You bring excellent interpersonal and communication skills, enabling you to build trust and maintain strong relationships with clients, sales colleagues, and technical teams.
13. You have proven project management skills, ensuring accuracy and efficiency in handling complex tasks.
14. You are service-oriented with a consulting mindset, dedicated to delivering high-quality solutions and exceeding client expectations.
15. Experience in market data, providing a solid understanding of the industry, is a strong plus.
16. Knowledge of regulatory requirements for asset managers, enhancing compliance capabilities, is an additional advantage.
17. You are fluent in both English and German.