Your tasks:
* You provide support to CSC agents on quality issues and complex customer requests
* You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
* You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
* You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually
* You detect and assist in the correction of erroneous data
* You propose process improvements based on your analysis
* You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)
* You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs)
* You meet service level targets to improve and harmonize the level of service provided to our customers
* You ensure compliance to communication procedures, guidelines, and policies
* You regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues
Your profile:
* You hold a general secondary school-leaving diploma or significant experience
* You ideally have a previous working experience in customer service
* You have an analytical mindset, are detail-orientated and result-driven
* You have excellent verbal and written communication skills in Luxembourgish, French, German and English
What we offer:
"Together we build the future of Luxembourg's energy transition"
* The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
* A multicultural and international working environment that encourages diversity and inclusion
* A competitive salary (end of career E8) with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
* A significant stability of employment and the possibility to evolve within the Group
* Continuous learning and development career path adapted to the needs of each employee
* Hybrid working mode with the possibility to work from home
For external applications, a recent copy of the police record will be requested if you are invited for an interview.