Carrier Operations Management (COM) works across the EU in a cross-functional environment with Carriers, Transportation Execution, Planning and Scheduling organizations to improve Transportation performance and KPIs. They maintains and reports up to date and accurate statistics, management reports and analysis at scale managing performance of 5k carriers. They are an expert in the transportation function, are able to independently define processes considering long term sustainability and repeatability. They handle escalations and takes ownership of projects/tasks beyond core responsibilities. Key job responsibilities Engages with performance and analytics teams to develop and understand performance metrics to assist with driving business results. Investigates root cause of performance failures along with transportation partners to trouble shoot and create processes/actions to sustainably eliminate them. Determines corrective action for risks and obstacles with assistance from senior program managers. Utilize analytical simulations and assessments to quickly understand the business impact of the trends and make quick and informed decisions based on available data. Plays an active role in training our carriers on new tools and processes, as well as training the wider transportation team on relevant topics. Serves as escalation point in the network for our Carrier Managers. Owns, tracks, or escalates issues to ensure that they are addressed and documented. Owns reporting to Senior Management up to Director Level. Basic Qualifications - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in program or project management - Experience working cross functionally with tech and non-tech teams - Experience in defining and implementing process improvement initiatives using data and metrics - Experience in supply chain - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - Experience in driving end to end delivery, and communicating results to senior leadership - Experience leading process improvements - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.