To support our Personal Shopping team we are searching for a Personal Shopping & Client Relations Manager (f/m/d) to be based in our Munich office. WHAT YOU WILL DO Act as the point of contact and ambassador to Mytheresa’s top clients Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences Create and implement new selling ideas to ensure sales targets are met Drive and participate in all acquisition opportunities Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events Responsible for the Pre-Reservation four times a year Responsible to update the preference sheet/ profile of the customers Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers WHO YOU ARE 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality Love for fashion and technology Enthusiastic, innovative and creative Sales-driven Tech savvy Great communicator Organized and detail oriented Fluent in written and spoken German and English (fluency in other languages is a plus) WHAT WE OFFER Up to 32 days of holiday, depending on the length of service, starting with 28 days Mobile office with up to 20% of your total contracted hours (job and position permitting) 10 days/year of mobile office abroad in EU-countries (job and position permitting) Language & e-learning courses Staff discount of up to 30% Company pension scheme Discounted membership for selected sports platforms & gyms Discounted travel card Access to LinkedIn Learning Individual support on mental health & well-being (e.g. compatibility work and family life) Social Day Employee Share Purchase Plan #J-18808-Ljbffr