TEKsystems Global Services (TGS) is seeking a Practice Delivery Engagement Manager to join our dynamic and growing team. This role is pivotal in driving successful delivery outcomes across one or more client engagements. The ideal candidate will bring a strong background in delivery leadership, stakeholder management, and operational excellence, with a passion for delivering high-value outcomes in complex, multi-disciplinary environments.
Key Responsibilities:
Delivery Management
* Lead the end-to-end delivery of engagements in alignment with contractual obligations and customer expectations.
* Manage scope, risk, and delivery milestones across multiple projects or programs.
* Ensure financial health of engagements, including revenue forecasting, cost control, and profitability.
* Drive cadence for reporting, including Monthly and Quarterly Business Reviews (MBR/QBR).
* Establish and maintain delivery governance, escalation protocols, and consultant engagement processes.
Customer & Account Management
* Build and maintain strong client relationships through regular health checks, feedback loops, and proactive communication.
* Collaborate with internal stakeholders to align on account strategy, delivery performance, and growth opportunities.
* Support cross-functional collaboration between consultants, customers, and TGS practice teams.
* Identify and escalate opportunities for account expansion and service improvement.
People & Resource Management
* Lead and support consultant onboarding/offboarding, performance tracking, and engagement alignment.
* Act as a servant leader, fostering a culture of collaboration, continuous improvement, and knowledge sharing.
* Ensure compliance with HR policies and delivery frameworks.
* Facilitate consultant forums, best practice sharing, and community-building initiatives.
Required Skills & Experience:
* 6–10 years of experience in IT delivery, project/program management, or consulting.
* Proven track record in managing complex, multi-vendor, or outsourced engagements.
* Strong understanding of Agile, Waterfall, and hybrid delivery models.
* Experience with managed services and practice-led delivery models.
* Excellent communication and stakeholder management skills.
* Fluent in English and German (Spanish is a plus).
* Familiarity with cloud platforms (AWS, Azure, GCP) and associated certifications is advantageous.
* Experience working with distributed teams (onsite, offshore, nearshore).
Preferred Qualifications:
* Bachelor’s degree required; Master’s degree preferred.
* Certifications in Agile, PMI, SAFe, or PRINCE2 are a plus.
* Demonstrated ability to manage delivery risk, drive customer satisfaction, and support business growth.
Core Competencies:
* Collaborates: Builds strong partnerships with internal and external stakeholders to ensure delivery success.
* Communicates Effectively: Clearly articulates expectations, risks, and outcomes to all levels of the organization.
* Instils Trust: Acts with integrity and accountability, fostering trust across teams and clients.
* Action-Oriented: Proactively identifies issues, drives resolution, and champions continuous improvement.
Join TEKsystems Global Services and be part of a team that’s redefining how technology services are delivered.