PpTechtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG®–recognized worldwide for their deep heritage and innovative product platforms of superior quality. brThe company maintains a global manufacturing and product development footprint, with record worldwide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. /p pTo strengthen our local IT team within our manufacturing operations site in strongAltshausen (Ulm Area) /strong, we are looking for a /p strongSenior IT Operations Technician (f/m/d) /strong pIn this role, you will have the opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive a variety of on-site IT projects, and act as the key technical bridge between local business teams and central IT.brJoin our team and explore exciting opportunities to grow your skills in specialized IT areas, while shaping the next step of your professional journey. /ph4Key Responsibilities: /h4ul liDeliver hands-on on-site L2 support, resolving complex issues to maintain efficient operations /li liMonitor help desk trends, identify recurring challenges, and drive improvements across IT services /li liFacilitate onboarding and training for new IT team members (f/m/d) /li liCreate and share clear training materials and documentation for the central IT L1 Support team /li liAct as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution /li liProvide local insights to guide practical and effective IT solutions /li /ulh4Requirements: /h4ul liExtensive professional experience as an IT technician (f/m/d), system administrator (f/m/d), or in a similar role, with a strong focus on L2 support within a manufacturing environment /li liSolid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services /li liBasic networking knowledge, including TCP/IP and LAN/WAN troubleshooting /li liGood knowledge of ITIL principles and best practices for incident management, problem management, and change management /li liExperience in first-line SAP support is considered an advantage /li liProven project management skills /li liKnowledge of Operational Technology (OT) is an advantag /li liExcellent command of spoken and written German and English /li /ulh4Your perks: /h4ul liAn interesting position with an attractive company – recognized as a “top employer” by kununu /li liCompany pension scheme /li liFree parking spaces directly next to the office and good public transport connections /li liFresh fruit, water and hot beverages for free /li liCompany fitness via “EGYM Wellpass“ and bike leasing via “JobRad“ /li liEAP (mental support for employees) /li liLearning platforms such as “GoodHabitz“ and “Learn TTI“ for your professional development /li liSpecial employee benefits via “Family Friends“ and additional corporate benefits /li /ulh4Are you interested? /h4pThen send your application stating your earliest possible starting date and your salary expectations to (Inhalt entfernt) or apply directly via our careers page. Naturally, we will treat your application with the utmost discretion. /p pWe look forward to getting to know you! /p pstrongTechtronic Industries ELC GmbH /strongbrHuman Resources · Max-Eyth-Straße 10 · 71364 Winnendenbrstrong (Inhalt entfernt) /strong /p /p