Join our team and let's shape the IT service processes of tomorrow together.
Service Manager (m/f/d) Network Technology with management responsibility
Dreieich
The Pan Dacom Group is an international IT system house and technological leader with its own hardware and software development in Germany. With over 300 employees and decades of experience, we plan and implement complex network solutions for companies and carriers. Our success is based on excellent service, technological innovation and long-term partnerships - with our customers as well as with our team.
Your tasks
* Employee management: You will manage a 15-strong team in technical and disciplinary terms
* Service responsibility: You are responsible for IT service management, including the coordination and monitoring of ongoing projects and ensuring service quality
* Focus on network technology: You are responsible for the support, further development and quality assurance of our network services and infrastructure
* Regular reviews: You will conduct regular service review meetings to review SLAs and KPIs
* Clear escalation management: you take control of escalations - both internally and with external customers and suppliers
* ITIL & further development of services: You are responsible for and optimize our ITIL-based service processes and systematically develop our managed services and network operation processes further
* Presales involvement: You support the calculation of offers and tenders
* Performance orientation: you monitor the service KPIs and continuously develop them further
Your profile
* Qualification: You have a degree or training in the commercial or technical field
* Management experience: You have already led larger teams and have a high degree of entrepreneurial thinking and action
* Network know-how: You have sound practical experience with solutions from Cisco Systems and Nokia Networks
* IT service management know-how: You have extensive experience in this area and are ITIL-certified
* Technical expertise: You are very familiar with enterprise and carrier networks as well as network operations and managed services
* Project management expertise: You are confident in using both classic methods (e.g. Prince2) and agile approaches (e.g. SCRUM)
* Consulting & Presales: You impress with your customer focus and experience in dealing with tenders
Our offer
* Work-life balance: Up to 33 vacation days and hybrid working
* Development & promotion: in-house academy for personal development
* Top equipment: Own company car incl. fuel card and private use
* Attractive working environment: Modern office campus with ideal transport links (A661/A3) and free employee parking - including underground parking and charging spaces for electric cars
* Security & prospects: A permanent job in a successful, owner-managed company
* Team culture: flat hierarchies, informal culture, short communication channels and regular employee events
* Additional benefits: Job bike, company pension scheme, accident insurance, corporate benefits, anniversary payments and attractive employee recruitment program
* Sustainability: Ecologically certified by Ecovadis
The job is right for you and you feel it appeals to you?
Then apply online now.
Send us your application documents (CV, references) today using the following online application form. Please let us know your salary expectations. We look forward to hearing from you.
If you have any questions, please call Helen Davari: +49 6103 932150
Pan Dacom Networking AG - Dreieich Plaza 1B - 63303 Dreieich
www.pandacom.de