Your mission
We in Etops are a very intensely cooperating team where every single person takes a complex responsibility for a client and/or projects from A-Z. Everyone in our team is key to our success - individually and as a team. Everyone matters.
You have experience in financial advisory and would like to work more closely with software and technology? Then this could be exactly your next step – this Customer Support position might be just what you're looking for.
We develop software solutions for financial advisors across Germany and are looking for support in our customer service team. Career changers with industry knowledge are explicitly welcome. You’ll be joining an environment where you won’t just contribute, but also have the opportunity to help shape and improve processes.
You will be the point of contact for our B2B clients regarding our software solutions, supporting them with both functional and technical questions. In this role, you will also contribute to the further development of support processes and internal workflows.
Your role and responsibility
In this position, you will be responsible for:
* Acting as the main point of contact for our B2B clients
* Supporting customers with both functional and technical inquiries
* Handling tickets, emails, and phone requests
* Analyzing issues and identifying appropriate solutions
* Collaborating with product and development teams
* Contributing to the ongoing improvement of processes and structures
Your experience and profile
We are looking for:
Professional expertise:
* Knowledge of financial and insurance topics (DIN 77230 / retirement planning) is an advantage
* Experience in banking, insurance, or consulting is helpful
Technical interest:
* Interest in software and digital processes
* Understanding of how applications and systems work
Way of working:
* Structured and independent working style
* Solution-oriented mindset
* High level of reliability and attention to detail
* Clear and friendly communication
Language & tools:
* Very good German skills, both written and spoken
* English skills are a plus
* User experience with Jira or Loom is an advantage
Why us?
* Be part of a purpose-driven company with a mission to empower individuals and businesses.
* Collaborate with a diverse, talented team dedicated to innovation and excellence.
* Get inspired by our international cooperation with teams in Switzerland, Germany, Luxembourg, Slovakia, Georgia and Ukraine.
* Develop your skills and advance your career in a supportive and inspiring environment.
* Contribute to cutting-edge product and make a meaningful impact in the world of finance and technology.
* Enjoy a flexible and inclusive work culture that values your well-being and work-life balance.
* Combine the experience working in modern offices with the possibility to work from home.
About us
Etops is redefining the way financial services harness data and technology. We're not just building tools — we're creating intelligent infrastructure, seamless user experiences, and next-gen AI products that empower smarter decisions at every level.
We’re a team of engineers, creatives, and fintech experts who move fast, think big, and challenge the status quo. Our culture is rooted in curiosity, bold thinking, and making an impact — both in the industry and for each other.
Now’s the time to join us. We’re scaling, hiring, and shaping the future of wealth and asset management. If you're passionate about cutting-edge tech and real-world impact, let's talk.